The Client
The client is an international marketing and advertising agency that operates in 145 countries. Its principal services are communications strategy through digital creative execution, media planning and buying, sports marketing and content creation, brand tracking and marketing analytics.
The Challenge
The client was undertaking a constant stream of merger and acquisition activity to rapidly expand their global presence and consolidate their market leading position. The Technology Operations team required additional capability to drive the end-to-end delivery of their portfolio of IT projects required to enable the successful integration of the acquisitions. This need for extra capability included areas such as analysis, change management, application roll-out and pre/post acquisition support.
What We Did
Sisua partnered with the client to provide a number of key services to safeguard the IT delivery portfolio outcomes. This included designing and leading the change management for their largest acquisition – ensuring all users migrated over to the client IT services to drive a significant increase in collaboration capability. We created the platform for a seamless team, mobilising a central IT PMO to provide visibility and control of all global projects and providing project managers to drive capacity for M&A activity whilst upskilling internal team members to enable best-practice delivery capability.
The Results
- Sisua implemented a people focused delivery model for user migration activities (based on PROSCI) and used a series of pilots to refine the user experience (and technical readiness). This is now used as the ‘gold standard’ for any future migration activity.
- Removal of collaboration barriers driving an increase in productivity and global knowledge sharing, and significant increase in pulse survey scores.
- A robust PMO service that provides accurate management information for the senior leadership team to enable effective delivery prioritisation and early visibility of emergent issues.
- A project management service to oversee peaks in project demand whilst also driving an increase in project management capability.